5 key Points Of Customer Reviews By Rostfrei steels private limited
These days when the customers are willing to buy a product most of the time in the current scenario they seek online purchases. It is possible through a direct B2C marketing system. The company Rostfrei Steels Private Limited is such a type of B2C company which is dealing with manufacturing, sales, and supply of all types of tanks and containers which are commonly used for household purposes or by the chemical industries or various sectors of people as per their needs. In this type of a lucrative business, the possibilities arise that the customer may be cheated as a tank is a day to day needs of the customer and they could easily be the victim of such profit-earning trade or supply system on placing their orders.
About Rostfrei Steels Private Limited
Rostfrei Steels with our steadfast commitment and timely delivery of various products like Liquid Storage Tanks and Grain Storage Silos, the company has set a new benchmark. Rostfrei Steel initiated its Indian operations in the year 2004, the company believes in delivering quality based performance with the team of its skilled workers and experienced technicians. The company has touched the apex of satisfaction and success with its well-established clientele and has earned expertise in fabricating and engineering steel structures in multiple dimensions. Multifarious services are offered to our revered clientele that includes designing, conceptualizing, manufacturing, supply, installation, erection, and completion.
Rostfrei Steels Products are manufactured as per Australian Standard AS 1397:2002, American Standard ASTM A792M, FM Global and Indian Standards IS15961:2012 & ISO 9364. Our FM Global Approved fire water storage tanks provide a reliable & safe repository for water for the fire protection system
We have 10+ years of experience and a 1-acre manufacturing facility. We have significantly invested in introducing new equipment and technology in recent years, enabling us to provide the most advanced and highest quality services to our clients. We provide design & manufacturing engineering support, outstanding customer service, consistent product quality, and on-time delivery of our products. The combination of our Zincalume technology and our experienced engineering staff allows us to reduce costs significantly, delivering on time, every time.
Identification of Key Problems
The various problems which could be realized are right from the design to delivery and how does it adversely affect the laurels of the company. The following key issue may impact the repute of the company:
Design and Manufacturing Issues
- Low-Quality Products Used during manufacturing
- Nut & Bolt galvanization issues
- Leakage problem after a few issues
Sales & Supply Issues
- Late Delivery
- Wrong Item Delivered
- After Receiving payment not responding to calls
Usage of low-quality products
The company compromise with the quality by using products of low grade which may result in rusting, breakage, leakage and accidentals issues of blast and burns and hence the product needs frequent services and maintenance that's another way by which the company makes money to earn profits. From the customer ends the durability and strength of the product go down and the customer leads to dissatisfaction and complaints.
Leakage problem after Few Usages
Initially, the tank due to polishing and fine finishing works properly but after a few uses its joints getting loose or due to low-quality materials being used in the product design it causes leakage or may lead to accidents.
Nut & Bolt Galvanization Issues
The joints and hinges must be strong enough to make the product durable but if the galvanizing materials are of improper quality then it may make the joints weak which affects the tank's performance badly. It reflects that the company is not carefully testing ts products on the strength test.
Late Delivery Of GLS Tanks
The customer placed an order and made an advance payment online but the company did not take any initiative in placing the order in time. This shows the lack of interest and concern of the company in dealing with their staff and customer. There is a possibility of the late delivery due to unforeseen reasons or it could be staff insufficiency, absence of staff or not properly tracking the dispatch orders on time and the company does not conveniently respond to this case in a timely manner.
In such a case company would have communicated to the customer regarding a delay in supply to cool down the situation.
The wrong Item delivered or delivery of faulty product
If the incorrect order is dispatched or a wrong item is received by the customer then the company needs to get back the product at their own cost they charge the delivery cost twice to their customer which is not justified from the end of the customer.
Customer Support System
In case of the need for customer care for any kind of support related to the payment, usage, and installation the company does not have sufficient customer supporting staff to timely respond to the queries or handle the grievances of the customer.
Recommendations and probable solutions
Looking into real-life problems of the customers the keynote is that the company should re-frame its structure on the following grounds so that the happy go customer adds on to the company with full faith and trust.
1. The company should make its durable brand without compromising on quality leads to customers with a high rating for the company.
2. The product used in designing needs rework on its quality to satisfy and fulfill the need of customers on their investment in the long run.
3. The company must have strong testing and monitoring units and services.
4. The company needs to enhance its customer support system to handle the customer's issues promptly.
5. The company needs to track its dispatch order to deliver the products on time and at the same time, proper communication should be done to handle the queries of the customer.
6. The company needs to look into delivery in a cost-effective manner.
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